Last updated: [LAST UPDATED DATE]
This Shipping Policy applies to orders placed in the LYRA YOGA online store (lyraglobal.shop/), operated by LYRA GLOBAL LLC, 5063 S State St, Salt Lake City, UT 84107, USA.
1. Where we ship
We currently ship within the United States only. We deliver to addresses in the contiguous United States (the 48 states and Washington, D.C.).
- Alaska and Hawaii: [AK/HI – e.g. “We ship to Alaska and Hawaii; delivery takes longer and rates are shown at checkout.” or “We do not currently ship to Alaska or Hawaii.”]
- Puerto Rico, U.S. territories and APO/FPO/DPO addresses: [PR / TERRITORIES / APO-FPO – state whether you ship there, or “We do not currently ship to these addresses.”]
We do not ship to addresses outside the United States at this time.
2. Where we ship from
All orders ship from our fulfillment location in [WAREHOUSE CITY, STATE], United States.
3. Processing (handling) time
Orders are processed and handed to the carrier within [HANDLING TIME, e.g. 1–2 business days] after your order is placed (Monday–Friday, excluding U.S. federal holidays). Orders placed after [ORDER CUT-OFF TIME, incl. time zone] or on weekends/holidays are processed the next business day.
4. Shipping methods, delivery times and costs
| Method | Carrier | Estimated transit time (after processing) | Cost |
|---|---|---|---|
| Standard Shipping | [CARRIER, e.g. USPS Ground Advantage] | [TRANSIT TIME, e.g. 2–5 business days] | [STANDARD SHIPPING COST, e.g. $4.95]; free on orders of [FREE SHIPPING THRESHOLD, e.g. $35] or more |
| [EXPEDITED METHOD – or delete this row] | [CARRIER] | [TRANSIT TIME] | [EXPEDITED SHIPPING COST] |
Total delivery time = processing time + transit time. Delivery estimates are not guaranteed by the carrier. The exact shipping cost for your order is always shown at checkout before you pay. The free-shipping threshold is based on the order subtotal after discounts and before sales tax.
5. Sales tax
Prices on our website do not include sales tax. Where applicable, sales tax is calculated at checkout based on your shipping address and is shown before you complete your order.
6. Order tracking
When your order ships, we send you a shipping confirmation email with a tracking number. If you have not received it within [HANDLING TIME] after ordering, please contact us.
7. Shipping delays
If we are unable to ship your order within the time stated above, we will notify you by email, give you a revised shipping date and give you the option to cancel your order for a full refund. This is in line with the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.
8. Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, contact us right away – we can update the address only if the order has not yet shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment (additional shipping charges may apply) or a refund of the product price.
9. Lost, stolen or damaged parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, please contact us within [CLAIM WINDOW, e.g. 7 days] of the delivery date (or the expected delivery date) with your order number and, for damage, photos of the parcel and items. We will work with the carrier and, where the claim is confirmed, send a replacement or a refund. See also our Refund & Return Policy.
10. Contact
Questions about shipping? Email admin@lyraglobal.shop or call +1 (937) 830-4960.