FAQ

Products & sizing

What are grip socks for?

Grip socks have a non-slip pattern on the sole to give you more traction on studio floors, mats and Pilates reformers. Many studios require them for hygiene and safety reasons.

Which style should I choose?

  • Toeless: open toes so your toes can spread and grip naturally – popular for Pilates and barre.
  • Five-toe: each toe is covered separately for warmth and toe separation.
  • Half-toe: five separate toe sleeves that stop below the tips of your toes.
  • Classic ankle: a regular sock shape with a grip sole – easy to put on.
  • Ballet strap: criss-cross straps over the top of the foot for a secure, stylish fit.
  • Crew / knee-high: extra coverage for warmth and leg coverage on equipment.

What sizes are available?

Our socks come in two sizes. Use your usual U.S. shoe size:

Sock sizeUS Women’s shoe sizeUS Men’s shoe sizeEU shoe size
S4–7.5up to 5.535–38
M8–11.56–939–42

The size chart on each product page is the reference for that style. If you are between sizes, contact us and we’ll help you choose.

What are the socks made of?

Fiber content and country of origin are listed on each product page and on the sock label.

How do I wash them?

Please follow the care instructions on the product page and label. As a general tip, washing inside out and air-drying helps keep the grip pattern in good condition.

Do grip socks prevent all slipping?

No sock can eliminate the risk of slipping. Grip socks improve traction on most studio surfaces, but always take care and follow your instructor’s guidance.

Orders & payment

Which payment methods do you accept?

We accept Amazon Pay [and OTHER PAYMENT METHODS – list only methods that are live, or delete]. With Amazon Pay you can check out using the payment and shipping information stored in your Amazon account. All payments are processed over an encrypted (HTTPS) connection.

Do your prices include sales tax?

No. Prices are in U.S. dollars and do not include sales tax. Where applicable, sales tax is calculated at checkout based on your shipping address, and shown before you pay.

Can I change or cancel my order?

Yes, until it ships. Email admin@lyraglobal.shop as soon as possible with your order number.

Shipping

Where do you ship?

We currently ship within the United States only. [AK/HI AND TERRITORIES ANSWER – e.g. “We also ship to Alaska and Hawaii; we do not currently ship to U.S. territories or APO/FPO addresses.”]

How long does delivery take?

Orders ship from [WAREHOUSE CITY, STATE] within [HANDLING TIME, e.g. 1–2 business days], and standard delivery usually takes [TRANSIT TIME, e.g. 2–5 business days] after that. You’ll receive a tracking number by email when your order ships.

How much does shipping cost?

[SHIPPING COST SUMMARY – e.g. “Standard shipping is $4.95, and free on orders of $35 or more.”] The exact amount is always shown at checkout before you pay. See our Shipping Policy.

Returns & refunds

Can I return my order?

Yes. You can return new, unworn and unwashed items with original tags and packaging within 30 days of delivery. Email us first, then mail the items to LYRA GLOBAL LLC, 5063 S State St, Salt Lake City, UT 84107, USA. Full details: Refund & Return Policy.

Who pays for return shipping?

[RETURN SHIPPING COST ANSWER – must match the Refund & Return Policy]. If an item is damaged, defective or we sent the wrong item, we cover the return shipping.

When will I get my refund?

We refund your original payment method within [REFUND PROCESSING TIME, e.g. 5 business days] after we receive and inspect your return. Your bank may need a few extra days to show the credit.

Contact

How can I reach you?

Email admin@lyraglobal.shop or call +1 (937) 830-4960. Our address: LYRA GLOBAL LLC, 5063 S State St, Salt Lake City, UT 84107, USA.