Last updated: [LAST UPDATED DATE]
This policy applies to purchases made in the LYRA YOGA online store (lyraglobal.shop/) from LYRA GLOBAL LLC. We want you to be happy with your grip socks. If something isn't right, here is how returns and refunds work.
Summary
- Return window: 30 days from the date of delivery.
- Condition: new, unworn and unwashed, with original tags and packaging.
- Return method: by mail to our return address below.
- Return shipping: [WHO PAYS RETURN SHIPPING – e.g. “paid by the customer” or “free – we email you a prepaid return label”].
- Restocking fee: none.
- Refund: to your original payment method within [REFUND PROCESSING TIME, e.g. 5 business days] after we receive and inspect your return.
- Damaged, defective or wrong items: we cover return shipping and send a replacement or full refund.
1. Return window
You can return eligible items within 30 days of the date your order was delivered, for any reason (including if you changed your mind).
2. Condition of returned items
For hygiene reasons, socks must be returned new, unworn and unwashed, with original tags attached and in the original packaging. Items that have been worn, washed or damaged after delivery cannot be accepted, unless they are defective. Multi-pair packs must be returned complete.
3. How to return an item
- Email admin@lyraglobal.shop with your order number and the items you want to return.
- We reply with your return authorization and instructions [and a prepaid return label – delete if the customer pays return shipping].
- Pack the items securely and mail them to the return address below. We recommend a trackable shipping service.
- Once your return arrives, we inspect it and email you to confirm the refund.
4. Return address
LYRA GLOBAL LLC
Returns
5063 S State St
Salt Lake City, UT 84107
United States
Please do not send returns without contacting us first, so we can match the parcel to your order.
5. Return shipping costs
[RETURN SHIPPING COST CLAUSE – choose one: “Return shipping is free: we provide a prepaid return label.” or “You are responsible for the cost of return shipping. Original shipping charges are not refunded.” or “A return shipping fee of $[AMOUNT] is deducted from your refund.”]
If the return is because of our error (damaged, defective or wrong item), we pay the return shipping.
6. Refunds
After we receive and inspect your return, we issue the refund for the item price to your original payment method (for example, to the card linked to your Amazon Pay account) within [REFUND PROCESSING TIME, e.g. 5 business days]. Your bank or card issuer may need additional time to post the credit to your account. [ORIGINAL SHIPPING REFUND – e.g. “Original shipping charges are refunded only if the return is due to our error.”] Sales tax charged on returned items is refunded.
7. Damaged, defective or incorrect items
If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and photos. We will send a replacement or a full refund (including original shipping), at your choice, and cover any return shipping. In some cases we may not need the item back.
8. Exchanges
[EXCHANGE POLICY – e.g. “We do not offer direct exchanges. Please return the item for a refund and place a new order for the size or color you want.” or describe your exchange process for size/color.]
9. Order changes and cancellations
You can cancel or change your order free of charge until it has shipped. Email us as soon as possible. Once an order has shipped, please follow the return process above.
10. Contact
Questions about a return? Email admin@lyraglobal.shop or call +1 (937) 830-4960.